Order Tracking

There are two easy ways to stay up to date on the status of your order:

Visit our Order Tracking page to view your order status. You will need your order number, email address, and billing post code.

Log into My Account and review your order history.

Why am I not seeing any tracking scans for my order?

Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.

When will my order ship?

SHIPPING DELAYS:

Due to the current high volume of customers, we are experiencing delays with regards to the shipping and delivery of your order.

We are doing our best to address this and are looking forward to sending out your goods asap.

Please be assured that you and your order remain our priority; they are being processed and you will receive an update soon.

COVID-19 UPDATE: We’re taking extra care with your order during these challenging times. We’ve implemented several safeguards in our partner distribution centers to ensure everyone’s health and safety. We’ll send you emails to keep you updated on the progress of your order, as we are experiencing order shipping delays. Orders with Standard Delivery should still arrive within the quoted 5-15 business days.

You will be provided with the carrier's name and tracking number via email once your order ships. Orders shipped within the Philippines will arrive via LF/Maersk, Padyak, and LWE.

Note: In most cases, your order is finalized immediately and cannot be changed or canceled. You may receive several shipments to complete the fulfillment of your order.

What Delivery Options do you offer?

PHP 100 Flat Rate Shipping & Handling is available in the National Capital Region (NCR) & Greater Manila Area (GMA). Free Shipping is available for orders above PHP 1,500 in merchandise subtotal via Standard delivery service to Residential Addresses with exceptions on select areas*

PHP 200 Flat Rate Shipping & Handling is available in Luzon (Northern region), Visayas (Central region) & Mindanao. Free Shipping is available for orders above PHP 2,500 in merchandise subtotal via Standard delivery service to Residential Addresses with exceptions on select areas*

All orders will be processed and delivered within 5-15 business days by the courier partners mentioned.

*Delivery to PO Boxes will take place if there is nobody home to accept the delivery.

NOTE: Orders placed after 12PM PHT Monday - Friday may not be processed until the following business day. Saturday delivery is not available.

Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.

Do you offer a Ship-to-Store option?

We do not offer this option. All orders placed from Bathandbodyworks.Ph will be delivered to the address written in the order.

Can I ship my order internationally?

Currently, we only ship to addresses that are located within the Philippines

Flat Rate Shipping & Handling

PHP 100 Flat Rate Shipping & Handling is available in the National Capital Region (NCR) & Greater Manila Area (GMA). Free Shipping is available for orders above PHP 1,500 in merchandise subtotal via Standard delivery service to Residential Addresses with exceptions on select areas*

PHP 200 Flat Rate Shipping & Handling is available in Luzon (Northern region), Visayas (Central region) & Mindanao. Free Shipping is available for orders above PHP 2,500 in merchandise subtotal via Standard delivery service to Residential Addresses with exceptions on select areas*

What if my package is late or lost?

If your order hasn't arrived, please call the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please contact our customer care team from Monday-Friday, 9:00am-6:00pm PHT.

NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

What if my item arrives damaged?

If your order arrives with a damaged or defective item, please contact our customer care team from Monday-Friday, 9:00am-6:00pm PHT. We will be happy to look at your order and discuss options!